Global infos:

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

CVE Status: Modified

References:

[email protected]

af854a3a-2127-422b-91ae-364da2661108

Metrics:

Attribute	Value
Attack Complexity	LOW
Attack Vector	NETWORK
Availability Impact	NONE
Base Score	4.3
Base Severity	MEDIUM
Confidentiality Impact	LOW
Integrity Impact	NONE
Privileges Required	NONE
Scope	UNCHANGED
User Interaction	REQUIRED
Vector String	CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N
Exploitability Score	2.8
Impact Score	1.4
Source	[email protected]
Type	Secondary

Links:

Exploit-db
Github